Industries
Travel
In a competitive industry where companies are constantly trying to undercut each other to increase business customer service is key and therefore speed and efficiency are areas that need continual improvement.
Moore Stephens has a track record of developing bespoke applications for clients, which is achieved by understanding client requirements, documenting them in a clear and standard format, building applications using strict project management techniques and delivering against rigid timescales or budgets. These include:
- Full project life-cycle and application of development framework
- Particular emphasis on ability to undertake scope and feasibility work
- Software strategy planning
- Configuration management
Providing an extension to bespoke solutions or as a stand alone service, we also provide Performance Management solutions which pull the data together and integrate it in a single reporting environment to provide “one version of the truth”. This gives the ability to easily report, analyse, interrogate and manipulate any aspect of business performance, when you want and how you want.
Moore Stephens Consulting has experience of developing bespoke solutions for travel sector clients including:
- implementing new reservation management systems
- building data warehouses and reporting solutions for internet based travel agencies
- implementing mid office & accounting solutions for retail travel agents and tour operators
Project Examples
Norwegian Coastal Voyage
The challenge - was to reduce the booking time, improve customer service and be flexible to aid future growth.
The solution - this project involved developing a new reservation management system and data warehouse facility for this niche cruise operator. The project was based on smart client n tier architecture and the booking system was designed to interface with a number of external systems such as credit card processing and a central cabin availability system in Norway.
Benefits - User friendly, quicker, updates hourly, higher quality documentation, performance at a glance
The booking system saved 175 salesman days, reduced resources required, reduced booking time from 45 to 10 minutes. Previously 4/5 reports and time consuming number crunching in spreadsheets to review business performance.
"the scaleability of the new solution enables us to implement new it initiatives and grow the business without redesigning architecture. this is precisely the flexibility we need"
John Smith, NCV
Web based Airline company - we developed a suite of components for a booking system. The components provided the front end with functionality to query the Central Reservation System for information on fares and availability of flights and flight booking using a structured message interface.
Worldwide Travel Global Distribution System(GDS) - a project to integrate previously developed systems in London and New York with a GDS used by travel agents worldwide, facilitating increased exposure and increased business without increased workload for reservations staff. The GDS integrates using XML messages to request availability and make bookings, with the tour operator system handling ticketing, itineraries and so on alongside direct bookings.
International Travel Tour Operator - A business intelligence project to develop OLAP cubes using MS Analysis services, viewed using Proclarity, to allow the client to analyse their business in a flexible and powerful manner. Dashboards were developed to provide regular, consistent views across the business. Training was provided to users in order to maximise the return on investment.